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Shipping & Returns

Returns

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  It can take up to a week for us to inspect the returned item and issue the refund; it can take your bank 3-7 days to reflect the refund on your statement.

If we inadvertently sent you a lemon, we're going to make it right for you.  What is a “Lemon”?  Well, if it’s supposed to power up and it doesn’t, it’s a lemon.  If it’s not supposed to be cracked, and it is, it’s a lemon.  A non-powered item, or pest control device, once used, is by definition, not a lemon, just because it didn’t solve the problem you thought, or wanted it to solve.  That is what sometimes happens with chemicals and pests.

So, if it arrived “broken” due to a rough delivery process, you have seven days to let us know.  If you want to return an item, because you ordered the wrong thing, you changed your mind between when you ordered it and it arrived (and it’s unused), or, it was exactly what you ordered, but not what you thought it was, then simply enclose the original packing slip and ship at your expense to:

Optimal Pest Control - RETURNS
46495 Humboldt Dr
Novi, MI  48377

Returns that fall under the above category will be charged a 15% restocking fee.

If you have a question, want to yell or scream at us, or maybe you are just lonely, call us at 888-246-5233.  We are here for you, even when we are not physically here, or there.  Still, the best way to get something resolved is to use the contact us function of this site.

When it’s time to leave a product review for your item, if you do not feel that you can leave us a positive 5 star review, please call us, because we literally will do ANYTHING (that’s right – ANYTHING) to make things right between us and that could work out really well for you!

Our Mission Statement . . .

At Optimal Pest Control, we recognize that the CUSTOMER is #1.  We will do everything in our power to make sure the customer is satisfied with their experience with Buy Wholesale Cheap.

At Optimal Pest Control, we will ship every in stock order we receive within 24 hours, many times the same day.  We are committed to doing whatever is necessary to ship our customers’ orders accurately, completely, and on time.

At Optimal Pest Control, we will solve our customers’ problems quickly, fairly, and efficiently, on the first call or e-mail we receive.

At Optimal Pest Control, we will work together as a team to reach our goal:  100% customer satisfaction.

At Optimal Pest Control, we promise to accomplish all of the above with a sense of humor, having more fun than anyone should be allowed to have.


Shipping


We can ship to virtually any address in the world, however, many of the items we sell are EPA registered and those items we do not send outside of the US, and many of those items have their own state restricted status.  If you live in New York, please realize that if a specific chemical is not on the New York State approved list, we cannot send it to New York.  Your order will be cancelled and a full refund issued.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  Many of our items do have free shipping and are designated as such.



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